Project title: Effective customer services and telephone communications


Location: Bishkek

Customer: Areopag IC

 

Project description

The program was meant to train staff of Subscribers Department and Call Center in retail sales of telecommunication services and effective customer service.

 

Preliminary evaluation of employees’ performance served as a basis for development of the training course on “Effective customer service and telephone communications”, which helped to formulate definite rules and standards of customer service.

 

15 persons were trained.

 

Participants’ feedback:

·         “It brings people together, creates positive emotions, in short, it is an interesting and positive training”

·         “Very interesting and dynamic; lot’s useful food for thought”

·         “A lot of useful information; the training helps to look differently at conflicts and their resolution; new ways of communicating with people”

·         “This training gives really useful and helpful information”

·         “Dynamic training that helps to consolidate the team”

·         “Training has practical value”

·         “Very interesting training methodology, course diversity and richness”