Project title: Selling services. Quality customer service in telecommunications.

Location: Bishkek

Customer: BiMoCom

 

Project description: This program was meant to train Subscribers’ Department and Information Center staff in  Sales and Telephone Customer Service skills.  As a result of train, participants mastered presentation, communication, and service sales skills, and elaborated effective methods of dealing with tough clients.

 

Participants’ feedback:

  • “Practical training useful not only in office but in personal life as well”
  • “It helps to reveal hidden opportunities”
  • “Training allows to reveal hidden abilities of every employee”
  • “I think that such trainings raise professional level of target personnel. Very useful and interesting. Increases confidence in persuasion and people manipulation”
  • “Strong foundation of skills and knowledge for future sales experts”
  • “Major inflow of useful information. I never thought that I could learn so much within 3 days. At the same time there is pleasant (!) tiredness and satisfaction after a full fruitful day”
  • “Training is very interesting, informative. I liked it very much. You exceeded all expectations”
  • “All training materials can be used in many areas of activity. It helps to feel more confident. We learned how to determine a person’s intentions by his/her behavior.”