“Master of Sales” Corporate Training Program
Country:
Client: KazakhTelecom JS (telecommunications)
Improvement of KazakhTelecom services through development of sales and client relationship management skills.
Training methodology and program were designed for heads of KazakhTelecom’s regional branches and front office staff. Main topics covered art and technique of sales and service provision in telecommunications. Activities included design of training materials, selection of freelance trainers, provision of training for trainers for freelancers, and provision of trainings for regional branches.
Fifty three trainings were provided in all regions of
Description of actual services:
1. Designing of the training program and methodology
2. Development of training materials
3. Designing of training plans and schedules for eight cities of
4. Selection of trainers, provision of ToT (training of trainers)
5. Organization and conduction of trainings, including logistical support
6. Evaluation of training results
